Privacy Policy

As the industry leaders in 3D pens in the classroom and at home, we are passionate about protecting your privacy. This is a brief summary for you to get the gist of the information we collect and why. This Privacy Policy describes the3doodler.com (the “Site” or “we”), collects uses and discloses your Personal Information when you visit or make a purchase from the Site. 

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@the3doodler.com or by mail using the details provided below:

Wobbleworks Inc.
89 Fifth Avenue Suite 602
New York NY 10003

What Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Personal Identifiable Information (“PII”): Information that identifies an individual user personally, such as name, age, gender, username, email address, phone number, mailing/shipping address, billing address, and payment account information. We do not collect PII from you unless you voluntarily provide it to us or allow us to receive it from a third-party source. We ask for and collect your PII when you engage in an identification activity on the 3Doodler Site, such as creating an account, placing an order, submitting a request or inquiry to us, subscribing to our emailing list, etc. (each, an “Identification Activity”). An Identification Activity also includes linking your account on a third-party social media site (e.g., Facebook, Twitter, LinkedIn, etc.) with your account on the 3Doodler Site (if such linkage is supported by our site). For example, we may support single sign-on that allows you to log into your account on the 3Doodler Site using your account on a third-party social media site, and if you use such feature we may automatically receive your information (such as your name and profile photo) from your account on that social media site.Whether or not to disclose PII is completely your choice. However, without providing PII you will not be able to engage in or complete an Identification Activity. 
  • Aggregate and Anonymous Information (“AAI”): This refers to information that does not identify an individual user personally. For example, we use Google Analytics (tools provided by Google) to collect and analyze statistical data about visitors to the 3Doodler Site, and the data collected through Google Analytics helps us measure and understand the demographics, usage patterns, interests, trends, etc. about visitors. Google Analytics collects information anonymously and reports website trends and usage data without identifying individual users. For more information about our use of Google Analytics, please see the “Cookies” section of this Privacy Policy. Also, from time to time we may aggregate our customers’ PII by removing personally-identifiable elements (such as names) so as to “anonymize” or “de-personalize” the information.
  • User Activity Information (“UAI”): This refers to certain information that we automatically collect when a user visits the 3Doodler Site, which includes, for example: (i) information about the device you use to visit our site (such as device type, operating system, browser type, etc.); (ii) your device’s Internet Protocol (IP) address and information related to that IP Address (such as domain information, your Internet service provider and general geographic location); and (iii) information about your visit to our site, such as the date, time and duration of your visit, the pages and content you viewed, your search queries, and your other interactions with our site; information in this category may also include what website you came from before visiting our site and what website you navigate to when leaving our site. Similarly, if you use the 3Doodler Site on a mobile device, we automatically collect certain information about your device, such as your device IP address, device type and operating system, browser type, and your device location data (based on GPS or WiFi signals, if turned on by you). For more information about how we automatically collect information through the use of cookies and other similar technologies, please see the “Cookies” section of this Privacy Policy. UAI does not tell us who you are and we do not link or combine UAI with our users’ PII. Accordingly, we treat UAI as AAI under this Privacy Policy.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Collecting Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • To provide, operate, manage, maintain and improve the 3Doodler Site: This includes using PII to enable, administer and manage our users’ Identification Activities. For example, when you place an order on the 3Doodler Site, we and our e-commerce service provider will use your information to process, fulfill and ship your order. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • To communicate with our users: This includes communicating with you regarding your account or an order you have made on the 3Doodler Site, responding to a request or inquiry you have submitted to us, informing you about changes to the 3Doodler Site (including changes to this Privacy Policy and/or any of our other terms and policies for the 3Doodler Site), and sending you information that may be of interest to you (such as news about the 3Doodler Site, new products and services we offer, special offers and promotions, etc.). Please note that when you create an account on the 3Doodler Site, your email address and mailing address may automatically be added to our emailing and postal mailing lists.
  • To share with third parties for targeted and interest-based advertising purposes: We use the services and tools provided by third parties including Google, AdRoll and Facebook (collectively “Advertising Partners”), to advertise our 3Doodler products on third-party websites and mobile apps, and we may share our user information (including PII) with Advertising Partners so that they can target our 3Doodler ads to the relevant audiences. For example, Google may show our ads on YouTube to users based on their prior visits to the 3Doodler Site. As another example, we may share our user email lists with Advertising Partners for purposes of matching our users with their users and creating targeted audiences for our 3Doodler ads. So, if a user who has joined our emailing list is also a user of Facebook, that user may see our ads when visiting Facebook. These Advertising Partners only use email lists we provide to assist with our advertising campaigns, and do not use such lists for targeting ads for any other advertiser.
  • To share with our promotion partners: From time to time we may partner with third parties to conduct joint marketing or promotions (such as sweepstakes, contests, giveaways, etc.) (“Joint Promotions”). If you participate in such a Joint Promotion, your information (including PII) will be collected by both WobbleWorks and our third-party promotion partner who may use your information to contact you directly to market and promote its own products or services.
  • To share with others as directed by users: The 3Doodler Site may include social media functionalities that allow you to interact and communicate with other users. If you choose to use such functionalities to share your personal information with other users, your information will be made available to others as directed by you.
  • To share with our service providers: We use third-party service providers (“Service Providers”) to provide services and support for the operation, maintenance and security of the 3Doodler Site, and they may need to access our user information (including PII) in order to perform tasks for us. For example, we use third-party e-commerce service and logistics providers, to fulfill and ship purchase orders received on the 3Doodler Site, and we also use Shopify, PayPal, Stripe, and other similar third-party electronic payment processing services, to collect and process credit card/debit card payments from customers in connection with pre-orders. We require that our Service Providers limit their use of our users’ PII solely to providing services to WobbleWorks and that they safeguard our user information and not make unauthorized use or disclosure of the information.
  • To protect our rights, etc.: We may disclose user information (including PII) if doing so, in our good faith belief, is necessary to: (i) protect the rights, property, safety or security of the 3Doodler Site, our users, and/or the public (including enforcement of the terms of this Privacy Policy and/or any of our other terms and policies pertaining to the 3Doodler Site); (ii) detect, prevent, or otherwise address fraud, security or technical issues; (iii) comply with law or legal process (including a court order or subpoena); and/or (iv) to cooperate with law enforcement (including investigation of an alleged or suspected crime, fraud or other illegal activity).
  • To complete a merger, sale of business or assets, etc.: If WobbleWorks is involved in a merger, acquisition, financing, or sale of business or assets, our user information (including PII) may be transferred to one or more third parties involved in such transaction and, upon such transfer, the relevant third-party privacy policy or policies may govern further use of the information. In the event of such a change of ownership, we will endeavor to notify our customers of the change as well as any choices our customers may have regarding the change.
  • Use and sharing of AAI: Because of the anonymous, non-personally identifiable nature of AAI, there are no restrictions under this Privacy Policy on how we may use and share AAI.Except as expressly otherwise described above, we do not sell, rent, or transfer our users’ PII to third parties.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Web beacons: The 3Doodler Site may also use “web beacons” (also known as “clear GIFs,” “pixel tags,” etc.) – which are small bits of code embedded in web pages or in emails – to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We may also include web beacons in emails to help us recognize activities such as when an email was opened, how many times an email was forwarded, which links in the email were clicked on, etc. Web beacons cannot be declined when delivered via a regular web page. However, web beacons can be refused when delivered via email. If you do not wish to receive web beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
  • Facebook tracking pixel: We use Facebook’s remarketing tools for targeted advertising on Facebook. To do this, we use Facebook-provided tracking pixel on the 3Doodler Site so that Facebook can show our ads to users based on their prior visits to our site.Facebook offers different ways for users to opt out of receiving targeted ads on Facebook based on their prior visits to other websites, including: (i) opting out in the Facebook ad settings; (ii) using the Digital Advertising Alliance (DAA) opt-out tool located at http://www.aboutads.info/choices/; and (iii) using the opt-out tool associated with an ad you see on Facebook (click on the “X” icon in the top-right corner of the ad, select “Why I am seeing this” and on the pop-up window you have the option to block all further ads from a particular advertiser). For more information on how to manage and control ads you see on Facebook, please visit https://www.facebook.com/about/ads/.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: As described in this Privacy Policy, we use the services and tools provided by third parties including Google, AdRoll and Facebook to deliver targeted ads on third-party websites and mobile apps to users based on their prior visits to the 3Doodler Site. For information on how to opt out of receiving targeted ads served by Google, please visit:

www.google.com/settings/ads
https://tools.google.com/dlpage/gaoptout
https://www.google.com/settings/ads/plugin.
https://app.adroll.com/optout/safari
https://www.networkadvertising.org/choices/
https://www.aboutads.info/choices/
https://www.facebook.com/about/ads/
http://www.aboutads.info/choices/
https://www.facebook.com/settings/?tab=ads
https://twitter.com/settings/ads_preferences
https://www.google.com/settings/ads/anonymous
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Cookies and Similar Technologies

  • Cookies: A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
  • AdRoll cookies: We use AdRoll’s retargeting services and tools for targeted advertising on third-party websites and mobile apps. In order to target our ads to the relevant audiences, we use AdRoll-provided cookies, tracking pixels and related technologies on the 3Doodler Site so that AdRoll and related ad targeting services can track visitors to our site and show them our ads when they visit other websites or use mobile apps.AdRoll offers different ways for users to opt out of receiving targeted ads served by AdRoll and related ad targeting services, including: (i) using the “Adjust Ad Preferences” link located at the bottom of the home page of the www.adroll.com website; (ii) using the blue icon in the corner of the ads served by AdRoll or on its behalf; (iii) (for the Safari mobile browser) opting out of AdRoll cookies at https://app.adroll.com/optout/safari; (iv) using the Network Advertising Initiative (NAI) opt-out tool located at http://www.networkadvertising.org/choices/; (v) using the Digital Advertising Alliance (DAA) opt-out tool located at http://www.aboutads.info/choices/; and (vi) (if you are located in Europe) using the European Interactive Advertising Digital Alliance (EDAA) opt-out website at http://www.youronlinechoices.com/.According to AdRoll’s privacy policy published at https://www.adroll.com/about/privacy: (i) if you delete your opt-out cookies or upgrade your browser after having opted out, you will need to opt out again; (ii) if you use multiple browsers or devices you will need to opt out on each browser or device; and (iii) after you opt out AdRoll may still collect some data about your online activity for operational purposes (such as fraud prevention) but it will not use the data for targeting ads to you. To learn more about how AdRoll collects, uses and shares information for ad targeting purposes, please view its privacy policy at https://www.adroll.com/about/privacy.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Information Access and Data Retention

  • Information Access: If you have provided PII to us on the 3Doodler Site and you wish to view or update your information in our database, please email us at privacy@the3doodler.com.
  • Account Cancellation: You may request to cancel your account on the 3Doodler Site by emailing us at privacy@the3doodler.com, provided that there is no pending transaction, claim or dispute between you and us.
  • Data Retention: You may request to delete your PII from our database by emailing us at privacy@the3doodler.com. However, you acknowledge and agree that we reserve the right to retain your PII for as long as we deem reasonably necessary to comply with law or legal process (including a court order or subpoena), to cooperate with law enforcement (including investigation of an alleged or suspected crime, fraud or other illegal activity), to complete a transaction you have made with us, to resolve a claim or dispute between you and us, and/or to enforce an applicable agreement between you and us. Because of its non-personally-identifiable nature, AAI may be retained indefinitely.

User Choices

  • Choice Regarding Marketing Emails from Us: You have the choice to stop receiving further marketing emails from us. To exercise such choice, please email your request to us at privacy@the3doodler.com. Alternatively, you may also use the “unsubscribe” link provided in a marketing email you previously received from us.
  • Choice Regarding Non-Marketing Emails from Us: This refers to emails of a transactional or relationship nature or as required by law (e.g., email notifications regarding your account or a transaction between you and us, our response to a request or inquiry you have made, our email notifications regarding changes to the 3Doodler Site (including changes to this Privacy Policy and/or any of our other terms and polices for our site) or regarding an actual or suspected security breach that affects your PII stored by or for us, etc.). There is no opt-out for non-marketing emails. By allowing us to maintain your email address in our database, you agree to receive non-marketing emails from us.
  • Choice Regarding Mobile Messaging: From time to time we may offer mobile messaging programs to our customers. If you participate in one of such programs, you may cancel and terminate your participation in such program at any time by replying STOP to a mobile message you have received, or by texting STOP to the short code used for the messaging program from which you wish to opt out (if you have enrolled in multiple messaging programs on the same short code and wish to opt out from all those programs, text STOP ALL to the short code).

Security

We use commercially reasonable measures to safeguard the security of the 3Doodler Site and our customers’ information, including limiting access to our customers’ information to only those of our employees, agents, contractors and service providers who need to access such information in order to perform tasks for us, and we require that they not make any unauthorized use or disclosure of the information.
Also, in an effort to provide our customers with a secure shopping environment, we have taken the following steps:

  • We have contracted with Shopify, a third-party e-commerce service provider, to host, maintain and support our e-commerce operations for online purchases made on the 3Doodler Site, including order checkout, order processing, and payment processing. For more information about Shopify and what it does with your information, please visit:
    • https://www.shopify.com/faq/what-does-shopify-do
    • https://www.shopify.com/legal/privacy.
  • From time to time, we allow customers to submit pre-orders on the 3Doodler Site in connection with an upcoming new product launch, and we use Shopify (details provided above) or Stripe, a third-party electronic payment processing service provider, to collect and process credit card/debit card payments from customers in connection with pre-orders. For more information about Stripe and what it does with your information, please visit:
    • https://stripe.com/
    • https://stripe.com/us/privacy
    • https://stripe.com/help/security.
  • For security reasons, the 3Doodler Site does not store, process, or transmit customers’ credit card or debit card information. Despite these efforts, no method of electronic transmission or storage is 100% secure and, therefore, we and our service providers cannot guarantee the absolute security of our customers’ PII. We will endeavor to notify our customers if and to the extent required by law, in the event we become aware of a breach or suspected breach of the security of the 3Doodler Site that affects our customers’ PII. However, you understand and acknowledge that we are not liable for any breach of security resulting from causes or events that are beyond our control, including, without limitation, the conduct or negligence of a third-party service provider, a customer’s own conduct or negligence, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism. By providing your email address to us, you acknowledge and agree that we may notify you via email regarding an actual or suspected security breach.

The 3Doodler App

Our 3Doodler App was developed by Makeree. For more details on app related privacy, please go to https://www.makeree.com/privacy

Government Policy

3Doodler complies with section 889 of the John S. McCain National Defense Authorisation Act (NDAA).

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

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Return Policy

Returns Process

We love our product and we hope that you will be delighted with it too, but if for any reason it wasn’t what you expected, please reach out to us at hello@the3doodler.com within 30 days from the day you received your item from your purchase on this site to initiate a return. It must be in the same condition that you received it: unopened and unused, with tags, and in its original packaging. Please ensure you quote your order number and note we are unable to refund any shipping costs associated with your order. We will allocate a Returns Code, which must be included on the label of the package in order to process your return. We may also advise you on how to send the item back to us. You will be responsible for the returned products and return costs until they reach us

Please note that product returns cannot be accepted in person at our office address.

Refund Timing

If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days once the item is returned. If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@the3doodler.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any questions here: hello@the3doodler.com